Leadership Intelligence Development and Support programme

Veterinary Business
Professional Skills

Leading a team is a challenging part of any veterinary professional's role. Managing people and processes requires dedication, self-awareness and a commitment to the business. The Leadership Intelligence Program will help you to develop an understanding of leadership and provide you with the essential skills you’ll need to progress as a leader throughout your career. This program features a multi-modal approach, combining individual e-learning with a group coaching program. The online course consists of six modules which are full of activities and tips to give you a solid grounding in the theories of excellent leadership. This sits alongside the coaching support and implementation program, where you will workshop your development points and receive guidance on how to put what you have learned into practice.

Coaching support and implementation programme

As part of your enrolment, you will be invited to a series of group coaching sessions that support the online course content. This coaching program is designed to supplement your learning and support you through the implementation process. The coaching program provides:

  • Support to workshop key development areas into actionable steps
  • Help with implementing learning outcomes into your work-life
  • Assistance navigating roadblocks and issues you’re experiencing in clinic
  • Learning accountability to drive progress and provide motivation
  • Guidance to develop a customised leadership action plan to improve your skills and see real results

Course outline

We take new enrolments at the beginning of every month, in a rolling intake. Once you are enrolled, you will be told which of the six modules to complete in preparation for the coaching session to be held at the end of that month. You will then complete one module a month until you have finished the program.

Designed for all leaders of a veterinary practice, this online program incorporates the following modules:

An introduction to leadership: Leadership remains a popular topic in both academic institutions and in the mainstream media. Politicians, world leaders and those in managerial positions are often scrutinised to determine whether they will be a ‘strong leader’. Interestingly, the characteristics of ‘strong leadership’ cannot be so clearly defined and are more varied than it may appear at first glance.

This module has been developed to introduce participants to the broad range of leadership theories and applications. By the end of this module, participants should be able to:

  • Describe the desirable characteristics of a modern leader
  • Understand the types of leadership styles
  • Determine the difference between leadership and management
  • Understand how emotional intelligence influences leadership capabilities
  • Understand and apply situational leadership theory

Developing leadership intelligence: The distinguishing key attributes of any natural-born leader vary widely, shaped by their values, character, motives, habits, traits, competencies, style, behaviour and skills. Leadership styles and qualities will differ and will be essentially influenced by the core of the personality of the leader. The important mark here, however, is that leaders must be role models for others, outwardly displaying high standards of professional and ethical behaviour. Such aspects must be learned as they do not come naturally to all leaders. They must be constantly developed and enhanced. This module is designed with a focus on self-awareness. To improve, we must know where we are in the here and now.

This module has been developed to enable participants to identify the practical knowledge, skills and strategies they need to grow in their leadership role. By the end of this module, participants should be able to:

  • Determine the meaning of ‘leadership intelligence’
  • Broaden their knowledge of emotional, character and wisdom intelligence and apply it to a variety of leadership situations
  • Understand wellbeing and identify strategies for thriving as a leader
  • Complete a Personal Leadership Development Plan

Leadership communication: Adults bring to the workplace their own experiences and knowledge, their own intentions and their own set of patterned behaviours (Eraunt 2000). As such, effective leaders must use flexible communication and behaviour techniques to build relationships with their teams. At the heart of leadership is the ability to communicate effectively. Good leaders facilitate conversations with their team as well as share strategies, policies, objectives and other organisational information.

This module has been developed to enable participants to identify the specific communication skills that are useful as a leader. By the end of this module, participants should be able to:

  • Understand communication as a process
  • Identify barriers to good communication
  • Understand and practice assertive communication
  • Identify and utilise six core communication skills
  • Increase their communication flexibility to overcome communication challenges with team members

Crucial conversations and conflict resolution: Supervisors spend more than 25% of their time on conflict management, and managers spend more than 18% of their time on relational employee conflicts. This has doubled since the 1980s. Reasons for this include the growing complexity of organisations, use of teams, and group decision-making. In interpersonal relations, conflict is as natural as breathing. Conflict can happen for many reasons and present in many ways. However, it is actually by avoiding the management of conflict that chaos and confusion is created in workplaces. Most often, ignoring conflict ultimately leads to low morale and dysfunctional behaviour.

This module has been developed to enable participants to understand conflict and develop greater capacity to resolve conflict in their team. By the end of this module, participants should be able to:

  • Identify and plan for crucial conversations
  • Understand how conflict arises
  • Identify their style in conflict
  • Learn the preparation skills for resolving conflict and addressing issues
  • Learn the communication skills for mediating conflict between team members
  • Manage emotions during resolution meetings

Performance management: Performance management is defined as the suite of related human resource processes which are designed to develop, motivate, coach and create quality team members. Ultimately, performance management is about designing a high-performing team, one that makes a significant contribution to the profitability and positive culture of the business.

This module has been developed to enable participants to identify the specific communication skills that are useful as a leader. By the end of this module, participants should be able to:

  • Understand the importance of performance management and fostering ‘talent’
  • Implement coaching programs for post-probation team members
  • Identify the skills and processes for effective induction
  • Identify and utilise informal and formal performance management systems

Navigating change and project management: Organisations that want to thrive and survive are innovative; therefore, effective change and project management are vital leadership skills. Project and change management competencies include both administrative tasks for planning, documenting, and controlling work and leadership tasks for visioning, motivating, and promoting work goals.

This module has been developed to enable participants to identify the specific skills that are useful for leading change and managing priorities at work. By the end of this module, participants should be able to:

  • Understand why change can be unsettling to team members
  • Use structured change management tools
  • Manage resistance to change
  • Confidently plan and execute practice projects using a structured method

Quick facts

  • Downloadable course notes for each module
  • Online lessons, activities and self-assessments
  • Certificate of Achievement upon completion
  • Recommended course completion is 6 months, however you will have access to the online learning materials for 12 months to refer back to.
  • Nominal course duration of 18 hours


This course is suitable for veterinarians, practice managers and supervisors in a variety of roles.


As a participant,you’ll benefit from increased time management and conflict resolution skills. You will develop recruitment, induction and change management skills. You'll have the ability to undertake self-reflection and be supported to implement your new knowledge in practice.

CPD Points

Activities in this course can be recorded under self-directed learning at a total of 9 CPD points.


The investment for this course and coaching package is:

NZVA members: $1385 | Non-members: $1515 (NZD and includes 15% GST).


Rebecca Jones | 04 831 1385 | rebecca.jones@vets.org.nz