Leadership Intelligence Online

Professional Skills
Veterinary Business

Leading a team is a challenging part of any veterinary professional's role. Managing people and processes requires dedication, self-awareness and a commitment to the business.

Our Leadership Intelligence Program will help you to develop an understanding of leadership and provide you with essential skills that will enable you to continually evolve throughout your career. It combines six modules of e-learning with a Practice Implementation Guide full of activities and tips to engage excellent leadership. Designed for all leaders of a veterinary practice, this online, program incorporates the following modules:

Course outline

Module 1 - An Introduction to leadership: The desirable qualities of a leader have been debated for centuries. Conventional theories suggest that the key criteria centre on the physical, personal and behavioural traits, and how one applies them in specific situations (Basadur 2004). Despite the plethora of descriptions of leadership, there is no one universal definition and nobody who alone represents all that a true leader should be. Rather, this module is designed as a launching point for participants to develop their own understanding of leadership that will continue to evolve throughout their careers.

Module 2 - Leadership intelligence: Key attributes within any natural born leader include such distinctiveness as values, character, motives, habits, traits, competencies, style, behaviour and skills. Leadership styles and qualities will differ and will be essentially influenced by the core of the personality of the leader. The important mark here however, is that leaders must be role models for others, outwardly displaying high standards of professional and ethical behaviour. Such aspects must be learned as they do not come naturally to all leaders. They must be constantly developed and enhanced. This module is designed with a focus on self-awareness. In order to improve we must know where we are in the here and now.

Module 3 - Leadership communication: Effective leaders must use flexible communication and behaviour techniques to build relationships with their teams. At the heart of leadership are the abilities to use sensory acuity and communicate effectively. Good leaders facilitate conversations with their team as well as share strategies, policies, objectives and other organisational information. Communication is transactional. It involves both a sender and receiver and is heavily saturated with relational aspects such as empathy and validation. Conflict can be the result of communication breakdowns. Factors include differing frames of reference, time constraints and communication overload.

Module 4 - Conflict resolution: Supervisors spend more than 25% of their time on conflict management, and managers spend more than 18% of their time on relational employee conflicts. This has doubled since the 1980s. Reasons for this include the growing complexity of organisations, use of teams and group decision-making. In interpersonal relations conflict is as natural as breathing. Conflict can happen for many reasons and present in many ways. It is actually avoiding the management of conflict that creates the chaos and confusion in workplaces. Most often, ignoring conflict ultimately leads to low morale and dysfunctional behaviour.

Module 5 - Performance management: Performance management is defined as the suite of related human resource processes which are designed to develop, motivate, coach and create quality team members. Ultimately, performance management is about designing a high-performing team, one that makes a significant contribution to the profitability and positive culture in the business.

Module 6 - Change project management: Organisations that want to thrive and survive are innovative; therefore, effective change and project management are vital leadership skills. Both project and change management competencies include administrative tasks for planning, documenting, and controlling work and leadership tasks for visioning, motivating, and promoting work goals.

Quick facts

  • Downloadable course notes for each module
  • Online lessons, activities and self-assessments
  • Certificate of Achievement upon completion
  • Enrolment valid for 12 months
  • Nominal course duration of 18 hours

Coaching support and implementation program

Each coaching program includes four (4) phone or video sessions. Options include PRACTICE or INDIVIDUAL coaching programs. A member of our team will be in touch to discuss your preferred program option.


This self-paced course is suitable for veterinarians, practice managers and supervisors in a variety of roles.

Commence this online course at a time that is convenient for you as there's no specific start date! When a module is completed, the next module automatically becomes available. You have nine months to complete the whole course.


For the participant: Increased time management and conflict resolution skills. Development of recruitment, induction and change management skills. You'll have the ability to undertake self-reflection and implement your new knowledge in practice.

  • Increased time management and conflict resolution skills
  • Development of recruitment, induction and change management skills
  • Enhanced operational processes to improve profitability

CPD Points

Activities in this course can be recorded under self-directed learning at a total of 9 CPD points..


NZVA members: $600 | Non-members: $700 (NZD and includes 15% GST).

With additional coaching support and implementation program

NZVA members: $1595 | Non-members: $1595 (NZD and includes 15% GST).


To register, you will need to log in to your NZVA account. If you are a non-member, please create a non-member NZVA account here.

Terms and conditions

By registering for this event you are agreeing to the NZVA Events Terms and Conditions. Read the terms and conditions here.

Sessions for this event

Leadership Intelligence Online - Modules
Jan 1, 2020

Leadership Intelligence Online - Coaching support and implementation program
Jan 1, 2020